Privacy Policy

1. Information We Collect

Personal Information You Provide:

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, university details, course of study
• Payment Information: Billing details processed securely through our payment partners
• Communication Data: Messages you send us, support requests, feedback
• Campus Rep Information: Student ID, university verification, bio, referral data
• Order Details: Custom writing requirements, academic level, subject preferences

Information Automatically Collected:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Session data, preferences, analytics information
• Download Data: Files downloaded, access times, download success rates

2. How We Use Your Information

Service Provision:

• Create and manage your account
• Process orders and payments
• Deliver purchased content and services
• Provide customer support
• Facilitate campus representative program

Communication:

• Send order confirmations and updates
• Provide technical support
• Share important platform updates
• Send promotional offers (with your consent)
• Campus rep program notifications and payments

Platform Improvement:

• Analyze usage patterns to improve services
• Monitor for security threats
• Develop new features based on user needs
• Ensure platform reliability and performance

3. Information Sharing and Disclosure

We Do NOT Share Your Information Except:

• Service Providers: Trusted partners who help operate our platform (payment processors, hosting providers)
• Legal Requirements: When required by law, regulation, or legal process
• Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

Third-Party Services:

• Payment Processors: Paystack and Flutterwave for secure payment processing
• Analytics: Google Analytics for website performance monitoring
• Communication: Email and SMS service providers for notifications

4. Data Security and Protection

Security Measures:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: Regular security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and security practices
• Payment Security: PCI DSS compliant payment processing

Data Retention:

• Account data: Retained while your account is active
• Transaction data: Retained for 7 years for legal compliance
• Support communications: Retained for 2 years
• Analytics data: Anonymized after 26 months

5. Cookies and Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but some features may not work without them.

6. Your Privacy Rights

You Have the Right To:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing for direct marketing
• Withdrawal: Withdraw consent at any time

How to Exercise Your Rights:

Contact us at projectprof.edu@gmail.com or through your account settings. We will respond within 30 days.

7. Children's Privacy

Our service is intended for university students (18+). We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your privacy rights.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Email notification to registered users
• Prominent notice on our platform
• Updated "last modified" date

10. Campus Representative Privacy

Special considerations for campus representatives:

• Your referral data is tracked for commission calculation
• University verification information is kept confidential
• Earnings data is provided in your rep dashboard
• You can request removal from the program at any time

11. Contact Information

For privacy-related questions or requests:

• Contact Email: projectprof.edu@gmail.com
• Active Line: +234 912 126 7152
• WhatsApp: +234 912 126 7152

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